![]() In the second step we use the utility factor for determining a ranking of regulation elements. ![]() The aim of employing TOPSIS is to overcome the gap between the current state and the ideal conditions. In the first step we will generate a priority scale based on level of importance from the aspects of interests of the operators using TOPSIS. The use of fuzzy logic is intended as an effective method to deal with the high level of subjectivity when using HOQ. QFD implements matrix approach known as the House of Quality (HOQ). This method is used in this paper to determine the priorities so that regulations set by the government can answer operators and end users satisfactions. QFD is a method to translate customer satisfaction into strategic actions. This paper applies Fuzzy QFD in determing priorities of the interconnection tariff regulation which will be implemented by the government through the Ministry of Communication and Informatics.
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